Refund Policy

Our Refund Policy outlines the terms and conditions under which customers can request refunds, ensuring a fair and transparent process for all purchases.

Last Updated: 13 Sep 2025

At MailerPing, we provide a subscription-based email marketing platform. Because our services are digital and accessible immediately after purchase, all sales are generally final.

💡 Free Plan Available
We encourage all new users to start with our free plan, which allows you to explore the full app and experience its features before deciding on a paid subscription.

However, we want our customers to be satisfied, so we offer refunds under the following conditions:

Duplicate Payment

If you were charged more than once for the same subscription.

Technical Issues

If you experienced a verified technical problem that prevented you from using the service, and our support team could not resolve it.

First-Time Customers

In certain cases, first-time subscribers may request a refund within 7 days of purchase if they are not satisfied.

Refund requests can be made by contacting our support team at support@mailerping.com.

We do not offer refunds for:

Change of mind after purchase.
Failure to use the service.
Abuse or violation of our Terms & Conditions.